We as individuals and the companies that we work for all have reputations, and they happen slowly over time as customers or friends or family notice things about us that they do not talk about. I will give you an example of how this will affect your business right after this.
Customers almost never compliment on response time. They do not leave reviews praising how quickly an email was answered. Every unanswered message, every delayed reply, and every vague promise to get back to you quietly shapes how customers judge your business. Customers notice speed because speed communicates respect, organization, and reliability. Fast responses reduce uncertainty. Businesses that reply promptly deserve respect.