About The Guest(s):
Eric Triplet is the founder of The Pond Digger, a construction team that specializes in building ponds. With over 30 years of experience in the trades, Eric has a deep understanding of the construction industry and has successfully built a business around his passion for aquariums and breeding fish. He is also the creator of a coaching group for contractors, where he helps them improve their sales and communication skills.
Summary:
In this episode, Jaden interviews Eric Triplet, the founder of The Pond Digger. Eric shares his journey from being a carpenter to starting his own business in the aquarium and pond construction industry. He emphasizes the importance of coaching and continuous improvement in the trades, and how it can lead to personal and professional growth. Eric also discusses the challenges of finding and retaining skilled employees in the current workforce, and offers insights on how to create a positive and attractive company culture. The conversation concludes with a discussion on effective sales communication strategies and the importance of pre-qualifying potential clients.
Key Takeaways:
Coaching groups and continuous improvement are essential in the trades to stay ahead and grow personally and professionally.
Creating an attractive company culture is crucial for attracting and retaining high-level employees.
Effective sales communication involves asking the right questions and pre-qualifying potential clients.
Personal excellence and leading by example are key to building a successful business and team.
Quotes:
"If you're gonna go into business, you should still be honorable, respectful, loyal. All those things should still apply." - Eric Triplet
"Those who play together, stay together." - Eric Triplet
"Attraction starts with the messaging and the culture of the company." - Eric Triplet
You can find Eric on instagram @theponddigger. Join his free facebook group, The Contractor Circle, here. You can find his Contractor coaching here.
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(00:03) - Introduction and connection through Instagram
(01:27) - Importance of coaching groups and bettering oneself
(04:11) - Transition from framing to aquarium installation and pond construction
(05:49) - Running a retail operation and selling fish
(06:30) - Discussion on starting a business vs. working for someone
(07:50) - Importance of learning and gaining experience before starting a business
(08:39) - Coaching experience and helping others
(09:16) - Observations from other coaches and being the best version of oneself
(10:01) - The motivation behind starting a coaching group
(10:40) - Benefits of teaching and staying on top of one's game
(10:41) - Eric talks about his coaching group and the importance of self-improvement.
(11:55) - Jaden discusses the need for coaching and learning before starting a business.
(12:39) - Eric shares his experience of finding a mentor in the fishing business.
(13:40) - Eric relates coaching to the trades industry and the importance of tough love.
(14:54) - Jaden mentions the challenges of finding help in the trades and the need for a culture change.
(15:45) - Eric emphasizes the importance of personal excellence and getting back to hard work.
(17:10) - Eric discusses the need for integrity from the top down in order to create a strong work culture.
(18:00) - Jaden asks about finding quality employees and Eric explains his approach.
(20:33) - Eric suggests flipping the script and focusing on why tradesmen would want to work for a contractor.
(20:33) - Eric discusses attracting people through messaging and brand equity.
(21:34) - Jaden agrees and emphasizes the importance of social media.
(22:33) - Jaden asks how to attract people who may not be interested.
(23:18) - Eric suggests having a bigger purpose and mission for the company.
(23:56) - Eric shares the importance of creating a positive culture.
(25:56) - Jaden emphasizes the need for small businesses to create an attractive workplace.
(26:56) - Eric mentions the challenge of low margins for contractors.
(27:44) - Eric shares his experience of creating memorable experiences for his team.
(29:09) - Jaden asks about the sales script role plays in Eric's coaching group.
(29:53) - Eric explains the importance of effective communication in sales.
(31:07) - Pre-qualifying clients by asking open-ended questions and gathering information.
(33:19) - Applying the sales communication process to employee hiring.
(34:15) - Creating a positive work culture to attract and retain employees.
(37:44) - Using personality profiling to understand and communicate with employees.
(40:29) - Where to find more about Eric and his coaching group.
