Mike Garvey and Eric Triplett (The Pond Digger and host of The Deep End Podcast), discuss the challenges of securing online ratings and building a five-star service culture within contracting businesses. They examine how to address negative feedback constructively while motivating team members to prioritize customer satisfaction. The conversation highlights the importance of authentic customer engagement and follow-up strategies rather than relying on automated or impersonal messaging. Furthermore, they share practical methods for leveraging events and community interactions to organically increase reviews without violating platform guidelines.
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