Description

Can "soft" skills really deliver hard numbers?

In this episode of Retail Disrupted, Natalie Berg sits down with Matt Close, a 30-year Unilever veteran who proved that building a "happiness culture" isn't just nice to have—it's a massive growth engine.

Matt served on Unilever's Executive Committee and led the €8B Global Ice Cream business for 8 years. During his tenure, he added €3B in growth by taking an end-to-end approach to transforming value creation. His secret weapon? Building what he calls a 'happiness company'.

This episode is brought to you by The Richmond Retail & eCommerce Directors' Forum, where Matt will be hosting a session this April on how to create a people-first culture.

Retailers: register your interest here: https://www.richmondevents.com/contact/request?Item=DelegateInvite&EventCode=RET26

IN THIS EPISODE, WE EXPLORE:

• The literal business case for happiness: How it drives risk-taking and entrepreneurship.
• Why culture matters just as much in the factory as it does in the boardroom.
• Quick commerce and other forces reshaping the ice cream category
• Leadership lessons from 3 decades at one of Britain's biggest listed companies.

Listen here or head over to watch the video version on YouTube: https://youtu.be/4ZfjADu1DxY?si=IWEGChY62MAiRxBI