Amazon UK boss John Boumphrey joins Natalie on the podcast to discuss:
- How is Amazon extending the life of returned goods through its Second Chance programme?
- How can the wider industry overcome the returns challenge?
- Futureproofing - with more disruption on the horizon, how does Amazon ensure it stays relevant to customers?
- Consumer outlook - does JB expect consumers to remain relatively resilient as we move into 2024?
- From drones to generative AI: what technologies and innovations should we be watching?
Links:
Did you know preloved shopping is now a $1bn+ business for Amazon in UK/Europe?
Amazon's Second Chance pop-up store in London
For more, check out NBK Retail.
