Paul Wilkinson, Product Director at Deliveroo and former Tesco and Amazon exec, joins Natalie to discuss:
• Quick commerce: what went wrong and how will it evolve?
• Why Deliveroo won’t chase 15-minute delivery.
• Learnings from the restaurant sector.
• Why retail partners are more open to collaboration in 2024.
• Deliveroo’s move into non-food: “bringing the whole high street to the customer”.
• Voice commerce: why hasn’t it taken off and is there a place for it in the future?
• Frictionless checkout: are checkout-free stores the future or are there too many barriers to making it viable?
Connect with Paul on X and LinkedIn.
Learn more about Deliveroo.
This conversation was recorded in February 2024.
