The United States Postal Service occupies a unique spot in the supply chain.
On the one hand, it is a federal agency, tasked with delivering mail to every home, business, and P.O. box 6 (and sometimes 7) days per week. On the other hand, it does not “generally” receive taxpayer funding; it must meet its mission by selling postage and services.
Thanks to this middle space between the worlds of public service and private industry, transformation is a massive challenge - even when successfully driving financial and operational change is a matter of long term survival.
In this episode of the Art of Supply podcast, Kelly Barner covers the current status of Delivering for America, the USPS’s 10-year transformational plan:
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