In today's deep dive, Michelle explores the compelling world of customer service in the age of instant information. She introduces the concept of "value brokering" and underscores the significance of the 'wow factor' in every touchpoint of the customer journey. From her firsthand experiences at renowned luxury brands to the essential tools for keeping loyal customers engaged, this episode is a masterclass in ensuring your customer service doesn't just meet, but exceeds expectations.
New Link JUST for podcast listeners. Plan a week of content in 20 minutes: https://michellerundio.ck.page/243700e82e
For more great resources, visit www.hustleandclimb.com.
