Understanding how the Trust + Engagement Cycle can Enhance Collaboration in Communities and Organizations
In this episode of Storylinking, Jody Horntvedt and Eriks Dunens join us to share insights on trust, engagement, and the relationship between both as we build thriving communities. Drawing on their extensive experience as applied researchers, extension educators, and community builders, they unpack the multifaceted nature of trust (including contractual, communication, competence, and caring) and how each type of trust can play a critical role.
The conversation offers accessible strategies for building, repairing, and sustaining trust within organizations and communities. With practical, real-world examples, Jody and Eriks illustrate how intentional actions and storytelling can create spaces for meaningful connection and meaningful engagement.
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Key moments from this episode:
00:56 Exploring Trust in Communities
01:16 Meet the Experts: Eriks and Jodi
01:44 The Importance of Trust
03:21 Research on Trust and Engagement
07:30 Types of Trust
10:22 Building Trust in Communities
14:01 Challenges in Community Trust
17:41 Practical Applications of Trust Research
22:49 Trust and Community Projects
27:28 Eriks’ Role in Minneapolis City Government
28:30 Measuring Impact Beyond Numbers
30:34 Crisis of Trust in Public Institutions
31:59 Building Trust Through Storytelling
33:06 Community Engagement and Trust
38:04 Creating Spaces for Connection
46:10 Hope and Optimism in Community Building
51:11 Practical Steps to Rebuild Trust
