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Strategic Community Building and Leadership with James Young: Balancing People and Product for Long-Term Impact

In this episode of Storylinking, host Tom Lietz speaks with James Young, an expert in strategic community building and product-centered design. Drawing from his extensive work with The Product Community, Jim provides a fresh look at how organizations can navigate the shift from traditional association models to more innovative approaches that balance people-first engagement with product-driven value creation.

The conversation explores the interplay between storytelling, creating a shared vision, and aligning short-term operations with long-term strategy. Jim offers practical insights into building product communities that prioritize disciplined choices while fostering emotional connections that bring people together. The episode also delves into how multi-generational engagement and mentorship play critical roles in sustaining resilient, thriving communities.

Whether you're a community leader or strategist, this episode is packed with actionable advice on how to integrate product-focused strategies with people-centered leadership to create lasting, impactful value.

Check out our guest, James Young

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Key moments from this episode:

00:32 The Changing Landscape of Associations
00:55 Meet James Young: A Strategic Innovator
01:51 Challenges Facing Modern Associations
06:36 The Concept of Product Community
10:44 The Importance of Strategy in Associations
15:04 Defining and Addressing Strategic Problems
18:24 Balancing Long-term Goals with Short-term Needs
20:47 Designing a Shared Future
21:57 The Role of Story in Strategy
22:45 Unifying Themes and Organizational Narratives
24:11 Integrating Storytelling into Strategy
25:24 Building Community Through Strategy
31:47 Actionable Takeaways for Community Builders
32:26 Leveraging and Celebrating Organizational Legacy
34:15 Investing in a Shared Future
36:05 Supporting Community Leaders
36:25 Connecting with Jim's Work
37:59 Final Thoughts and Reflections