Hi everybody! Welcome back to The Audacious OBM, where we tackle the nitty-gritty of all things Online Business Management. And today, we're diving headfirst into the fiery depths of... angry clients. Leanne shares her eight-point roadmap to turning those frowns upside-down.
Topics covered in this episode -
1. Breathe, don't react
2 Redefine your purpose
3. Peel back the layers
4. Not all fires burn you
5. Don't waste precious time on detective work
6. See things from above
7. Passive-aggression? More like passive-disaster
8. Own your mistakes, but don't grovel
