Description

Commitment requires sacrifice, purpose, and determination. It can’t be assigned. It needs to be a personal choice at every level of the organization. Ultimately, an organization’s Executive Team must model and coach commitment to make it ‘stick’ in their culture.

Episode Summary:

Special guest Victor Davis – SVP of Supply Chain at Royal Cup Coffee and Tea, shares his perspectives and experiences on the importance of business culture, core values, the overall Employee Experience, and leading in the Digital Age. Examples are shared from his different leadership positions at Royal Cup and Amazon. 

Whiteboard Notes:

Reflection Questions:

1. How well has your organization integrated business culture and core values with tangible, robust processes
2. What overall grade would you give your organization’s leadership in effectively:
   1. Seeking to understand its employees’ wants/needs?
   2. Gathering information from employees by effective high-touch and high-tech solutions?
   3. Aligning objectives and commitment to ‘common’ goals?
   4. Actively coaching to close the ‘gap’ in undesired performance and/or behavior?
   5. Recognizing and reinforcing desired performance and behaviors?