This episode features a conversation with a President of Client Services responsible for six geographic regions, 260+ clients, and 7000 employees. Among the many ‘nuggets’ you will hear how they:
- Recalibrate constantly to meet changing clients’ needs
- Work to create a ‘safe’ culture so tough questions can be asked and answered
- Make sure the right voice/perspective/people at the table to make the best decision
Whiteboard Notes:
Reflection Questions:
- How well does your leadership team create strong Vision, Execution, and Legacy for its employees?
- Do your organization’s incentives enhance collaboration across all functions and locations?
- Does your organization use data and analytics ‘more often’ to ask better questions or answer all the questions?
