SUMMARY:
In this episode, the guys dive into a critical topic for coffee shop owners: how to help your employees envision and plan for their future within your business. They explore the importance of creating a clear, transparent employee journey and roadmap to foster growth, retention, and motivation. From aligning your P&L to reflect accurate cost breakdowns to setting competitive wages in today's labor market, the discussion highlights practical strategies for building systems that empower your team.
Drew and Ben share insights from their experience at Roasters, detailing how they implemented a straightforward employee roadmap that outlined raises, performance evaluations, and career progression. Learn how to create a simple, one-page infographic to communicate ascension paths, set clear expectations with quarterly evaluations based on core values like speed, service, and strength, and maintain consistency across multiple locations. They also discuss the importance of avoiding emotional decision-making, maintaining replicable systems for scalability, and ensuring your business is built to last—whether for future sale or legacy.
Tune in to discover how to remove employee anxiety around raises, align your team with your business vision, and create a culture where everyone knows how to succeed. You will have to come back next week for a potential part two for a deeper dive into pay structures, minimum wage adjustments, and balancing margins with price increases.
Minute by Minute:
2:40 Are your wages competitive?
5:32 Creating a customer roadmap
16:51 Right fit for the business
20:17 Don't make exceptions with your business
