Embracing AI: Future-Proofing Your Business Today
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin delve into the multifaceted world of Artificial Intelligence (AI) and its applications in modern business practices.
Ben and David discuss how AI can streamline various business processes, provide exceptional customer service, and boost efficiency. They explore practical examples, like using AI for web chat, text messaging, and via CRM tools to automate customer interactions and tasks, thus saving time and reducing operational costs.
The episode also touches upon early adoption of technology as a crucial differentiator for businesses and offers tips on getting started with AI integration.
Useful link: www.digitlc.com.au
Time Stamps
00:00 Introduction to the Podcast
04:22 Transition to AI Discussion
04:29 Understanding AI: Basics and Misconceptions
05:03 AI in Everyday Technology
10:52 The Role of AI in Business Automation
14:02 Practical Applications of AI in Business
17:48 Conversational AI and Customer Interaction
22:06 Cost and ROI of AI Implementation
24:50 Unanswered Questions from Major Retailers
26:07 The Power of AI in Customizing Customer Journeys
28:07 AI's Role in Enhancing Customer Experience
29:59 AI in Early Adoption Phase: Opportunities and Challenges
30:26 AI in Google Reviews and Local SEO
32:19 AI for Trades and Service Industries
32:45 AI's Potential in Automating Business Tasks
37:17 The Future of AI in Customer Service
39:18 The Importance of Early Adoption and Planning
