In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin get real about one of the most common business complaints: "It's hard to find good people." But is it really a people problem or a leadership one?
If you've ever hired someone who didn't work out, struggled to keep staff accountable, or found yourself doing everything because "it's easier that way," this episode is a must-listen. Ben and David unpack why most small businesses don't have teams—they have groups of people—and how to fix that.
From sports analogies to real hiring mistakes, they reveal how to rethink your structure, define roles clearly, and become the kind of business great people want to join. It all starts with you.
Episode Highlights:
00:00 - Welcome to the Max Your Business Podcast
03:39 - Why most small businesses don't have real teams, just people working together
06:36 - Sports team analogy: the importance of defined roles and responsibilities
09:48 - Why you shouldn't just replace a person, redefine the role first
11:33 - The dangers of hiring without proper systems or onboarding
13:46 - Training vs micromanaging: how to set up new hires for success
16:06 - Hiring sales and marketing staff: why experience alone isn't enough
19:47 - What to look for when reviewing job applicants and resumes
22:20 - Accountability check: what your turnover says about your business
25:52 - The mindset shift: working on the business vs in the business
Key Takeaways:
Your Team Starts With You – If you don't have the right people, look at your systems, clarity, and mindset.
Structure First, People Second – Build roles, not just fill gaps. Define what success looks like before hiring.
Hiring Is Marketing – Want top talent? Your job ad needs to speak to the right person, not just list duties.
Train Like You Mean It – The first few weeks matter. Show new hires how to succeed your way.
Think Like a Coach – In great teams, everyone knows their role and trusts each other to perform it.
📥 Download the free '6 Keys to a Winning Team' workbook at maxmyprofit.com.au/team
Get clear on the kind of team you really want to build and how to lead it well.
Ready to stop saying "It's hard to find good people"? Start building the kind of business they're excited to join. Hit play and don't forget to subscribe for weekly strategies that help you Max Your Business.
