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Description

Galileo's Christienne Genero and SoFi's Kelli Keough come together for a high-impact discussion on what it takes to build financial experiences that earn trust at scale. They break down how SoFi and Galileo are aligning technology, operations, and human insight to support the full arc of a member's financial life.

In this conversation, they unpack:
• Why every consumer — from first paycheck to advanced investor — expects fast, intuitive digital experiences
• How SoFi is connecting banking, crypto, and AI to create a unified financial ecosystem
• The operational rigor required to deliver reliability at scale
• How a strong regulatory foundation becomes a long-term advantage for partners and members
• The role AI agents and SoFi Coach will play in turning data into clear, actionable guidance
• What it truly takes to design cross-product journeys that support members as their needs evolve

Throughout the discussion, Christienne and Kelli highlight how SoFi and Galileo are shaping a more seamless financial future — one where money moves instantly, insights are personalized, and trust is built through consistency, transparency, and operational excellence.

 
00:17 Welcome to the Galileo Financial Technologies Podcast
00:50 Introducing Our Guest: Kelli Keough from SoFi
01:26 Kelli Keough's Role and Responsibilities at SoFi
02:25 A Personal Story of Financial Management
04:35 The Importance of Digital and Personal Touch in Finance
06:56 The Intersection of Banking and Fintech
08:16 SoFi's Seamless Product Integration
11:01 AI and the Future of Financial Services
13:32 Customer Lifetime Value and Cross-Buy Strategy
16:10 Opportunities and Challenges in Fintech
19:11 The Importance of Regulation and Compliance
22:56 Closing Remarks and Acknowledgements