Episode Topic: In this episode of TravelPreneur, our host Megha McSwain interviews Carlo Cisco, the founder, and CEO of SELECT Innovations, a private membership community and concierge service. Here they unravel how SELECT provides its members with exclusive access to events, insider pricing, and discounts at over 1.4 million locations worldwide. Carlo shares insights into the unique benefits SELECT offers and its expansion into a SELECT World Elite Mastercard. The discussion covers the inspecting process for partners, ongoing benefits, improving concierge service, and member satisfaction, highlighting SELECT's commitment to improving members' lives through curated experiences.
Lessons You'll Learn: Get to know how SELECT connects members with exclusive savings and perks across various concierge service categories, from dining to hospitality. Carlo discusses the value proposition for businesses partnering with SELECT, emphasizing higher ticket-size customers and lasting relationships. Discover how SELECT continually updates and adds new benefits for its members, maintaining a 4.9-star rating in app stores. The episode offers a glimpse into the world of exclusive membership programs, showcasing SELECT's unique approach and commitment to concierge service and customer satisfaction.
About Our Guest: Carlo is a serial entrepreneur known for his early success in helping Miami venues attract customers. He played a pivotal role in turning Groupon Japan into one of the company's top international markets in just three months. Currently, he serves as the Founder and CEO of SELECT, a private membership community and concierge service that offers exclusive benefits at over 1.5 million partner locations worldwide. SELECT partners with renowned brands across various industries, including restaurants, travel, and retail, providing its 11,000+ members with insider pricing and VIP perks.
Topics Covered: Explore the inner workings of SELECT and how it provides members with exclusive access to benefits worldwide. Learn about the unique perks offered to members, including dining discounts and priority access. Carlo discusses the process of selecting partners and maintaining quality control in the concierge service industry. Discover the ongoing expansion of benefits and how SELECT strives to improve members' lives. This episode provides valuable insights into the world of the concierge service industry, its membership programs, and the importance of customer satisfaction.
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