In this episode, host Gino Degregori interviews Tim Fisher, president of Aero Elite Flight Training, about the concept of kind leadership. Tim shares his background and explains that kind leadership involves having empathy and understanding for the challenges that people face in their personal and professional lives. He emphasizes the importance of being an authentic leader and building relationships with employees. Tim also discusses the intersection of technology and kind leadership, highlighting the role of technology in fostering connections and creating a positive culture. He offers advice for future leaders and shares his desire to have coffee with his late father to discuss leadership.
Takeaways
Kind leadership involves having empathy and understanding for the challenges that people face in their personal and professional lives.
Building relationships with employees and creating a supportive environment are crucial aspects of kind leadership.
Technology can be leveraged to foster connections and build a positive culture in the workplace.
Being an authentic leader and staying true to oneself is essential for effective leadership.
Creating an amazing customer experience requires hiring for culture fit and not tolerating behavior that goes against the desired culture.
Chapters
00:00 Introduction
00:29 Guest Introduction
00:58 Tim's Background
01:57 Definition of Kind Leadership
02:55 Example of Kind Leadership
03:23 Creating a Supportive Environment
04:20 Building Relationships with Employees
05:10 Overcoming Communication Barriers
06:07 Being Authentic as a Leader
06:27 Leading with Empathy
07:24 Kind Leadership vs. Ruthlessness
08:22 The Shift Towards Kind Leadership
09:16 Leading in Different Industries
10:15 Being Yourself as a Leader
10:37 Connecting with Others
11:23 The Intersection of Technology and Kind Leadership
12:23 Using Technology to Build Connections
13:20 Managing High-Pressure Environments
14:17 Risk Aversion in Aviation and Business
15:03 Setting Expectations and Communication
16:24 Approaching Mistakes with Empathy
17:37 Winning and Losing as a Team
18:21 Building a Positive Culture
19:43 Using Technology to Foster Team Growth
20:42 Leveraging Technology for Connection
21:59 The Impact of Technology on Human Connection
23:52 Creating a Culture of Kind Leadership
25:22 Hiring for Culture Fit
28:38 Not Tolerating Behavior That Goes Against the Culture
30:13 Creating an Amazing Customer Experience
32:09 Advice for Future Leaders
33:36 Having Coffee with Tim's Father
34:56 Connecting with Tim
36:05 Closing Thoughts
