SUMMARY:
In this episode, Aaron welcomes back OG co-star Ben Clatterbuck to dive into the art and science of building a high-performing operations team. With Terryn taking a break, Ben steps in to share his extensive experience managing diverse accounts at Collab, from high-level retainers to project blocks, across brick-and-mortar and online education businesses.
The conversation tackles a common pain point for visionaries: operational frustration. Ben and Aaron explore why some operations teams click instantly, while others struggle to find momentum. They break down the two types of visionaries that often create strain—the hands-off leader who delegates without direction and the micromanager who smothers progress. The solution? Clear roles, responsibilities, and accountability.
Ben and Aaron emphasize the importance of communication, trust, and simplicity to transform operations from a pain point into a smooth flywheel. Whether you’re a visionary struggling with a skeleton crew or an operator seeking clarity, this episode offers actionable advice to get your team firing on all cylinders.
Tune in for a sneak peek into what makes operations thrive and how to avoid beating your head against the wall. For more on Collab’s Gap Analyzer or to connect with the team, visit gapanalyzer.com
Minute by Minute:
0:00 Introduction
3:16 Frustration with the current ops team
5:39 There’s two types of visionaries
11:50 It’s all about reporting
18:55 Staying organized operationally
