In this episode of Dental Decoder's podcast, I'm joined by dental consultant and coach Michelle Affanato. We discuss the importance of change management and operational efficiency in the dental office.
Michelle brings over 30 years of experience in both clinical and administrative roles, offering a comprehensive perspective on overcoming dental practice challenges. The episode focuses on innovative hiring practices, such as recruiting outside the dental field and the significance of structured training and onboarding processes. Michelle shares her successful strategy of hiring based on customer service skills rather than dental knowledge, emphasizing patience and thorough training as key to integrating new hires. She also highlights the critical role of standard operating procedures (SOPs) in ensuring smooth operations and the value of a supportive training program like her 'Nuda Dental Bootcamp'.
Through engaging insights and practical advice, this episode aims to provide dental professionals with the tools to streamline operations, improve hiring practices, and enhance team performance.
We talk about:
0:00 Intro
2:24 The Power of Hiring Outside the Dental Field
02:59 Training New Hires: A Deep Dive with Michelle
15:55 The Importance of SOPs in Dental Practices
19:11 How to Connect with Michelle for Dental Practice Success
21:15 Michelle's Secret Code to Success in the Dental Industry
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