In today’s episode, I share some of the common mistakes lawyers make that can irritate clients and damage their chances for continuing to obtain work from those clients. These mistakes include how lawyers speak to and treat their clients, billing errors or unauthorized charges, a lack of attention to client preferences, and making assumptions rather than soliciting feedback.
At a glance:
01:20 - Common mistakes that irritate clients
02:18 - Talking down to clients and its repercussions
04:11 - Importance of understanding business concerns
04:51 - Poor billing practices and how to avoid them
08:01 - The importance of listening to clients
09:11 - Adhering to client directives
09:55 - Making every client feel important
11:34 - Avoiding miscommunication and seeking clarification
13:41 - The value of soliciting client feedback
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Interested in doing 1-2-1 coaching with Laura Terrell? Or learning more about her work coaching and consulting? - here are ways to reach out to her:
laura@lauraterrell.com
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Show notes: https://www.lauraterrell.com/podcast
