Mark Sloan (he / him / his) is an executive level Problem-Solver. He has served both as a CEO and in various Senior Leadership positions. He has led startups, executed for private equity, and built and transformed large P&Ls. He is a change agent with proven experience operating across settings and roles.
Summary
In this conversation, Mark Sloan shares his expertise in optimizing performance and profitability in consulting and professional services organizations. He emphasizes the importance of strategic staffing and resource management to ensure the right people are in place at the right time. Mark also discusses the significance of building strong client relationships and effective communication to maintain customer satisfaction. He highlights the value of scenario planning and proactive problem-solving to navigate challenges and deliver successful projects. Mark offers a complimentary two-hour workshop to help professionals optimize their professional services.
Takeaways
- Strategic staffing and resource management are crucial for consulting and professional services organizations to optimize performance and profitability.
- Building strong client relationships and effective communication are key to maintaining customer satisfaction.
- Scenario planning and proactive problem-solving help navigate challenges and deliver successful projects.
- A complimentary two-hour workshop is available to professionals interested in optimizing their professional services.
Chapters
- 00:00: Introduction and Relocation
- 02:21: Mark Sloan's Background and Consulting Experience
- 03:40: Passion for Consulting and Helping Companies Improve
- 06:27: Strategic Staffing and Resource Management
- 09:45: Creating Demand and Leveraging Third-Party Resources
- 15:02: Maintaining Customer Experience and Tracking Success
- 23:23: Managing Project Delays and Scenario Planning
- 27:37: Reducing Attrition and Improving Company Culture
- 35:46: Words of Wisdom and Complimentary Workshop
