Looking for ways to build a strong and caring team in the fast food industry? Learn from Monica Rothgery's experiences as she shares her journey from being a Taco Bell manager to becoming a COO, and discover the importance of showing genuine care and appreciation for your team members.
In this episode of The Pineapple Perspective, host Troy Hooper interviews Monica Rothgery, a former Taco Bell manager turned COO of KFC in America. Monica shares her journey in the hospitality industry and highlights the importance of caring for team members to create a positive customer experience. She also discusses her book, Lessons from the Drive Thru, which offers valuable insights and lessons for frontline leaders in the industry.
Topics Discussed:
- The significance of hospitality in making people feel special and appreciated.
- Monica's experience as a Taco Bell manager and the challenges she faced in leading a team.
- The importance of investing in team members and building genuine relationships with them.
- The impact of team members' experience on the customer experience.
- Monica's career progression from a single store manager to the COO of KFC in America.
- Monica's book, Lessons from the Drive Thru, as a resource for frontline leaders.
Connect with Monica at the following links:
This show is sponsored by Pepper Lunch. Find a location near you!
Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.
If you're interested in being a guest on the show, please send an email to: connect@krpusa.com
