You know that maintenance hero who gets the 2 AM call when the line goes down? The one who always saves the day? Ed and Alvaro have a hot take—that hero culture might be killing your plant's performance.
In this episode, they break down why firefighting becomes an addiction that's hard to kick:
The People Problem: When "Jerry" becomes your crutch, nobody else learns to walk
The Process Trap: Chasing symptoms with water hoses instead of fixing root causes
The Tech Solution: How predictive maintenance breaks the reactive cycle
Bottom line? You can still reward the heroes who fix problems after the fact, but you'd better start celebrating the people who prevent them from happening in the first place.
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