In this episode, Dr. Alex Sharp and Dr. Dave Salciccioli draw parallels between great restaurants and great practices. From team alignment and consult pacing to the small touches that create loyalty, they explore how hospitality principles can elevate the patient experience and drive long-term growth at SPG.
Key Highlights
🔹 Restaurant Lessons for Dentistry – What SPG can learn from fast, thoughtful, and customer-focused service
🔹 Consult Flow and Conversion – How pacing, expectation-setting, and presence create better outcomes
🔹 The Role of Energy – Why the feel of a practice is just as important as the clinical delivery
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