In this episode, Lee and Rich dive into the operating model of the modern company as we approach 2026. The conversation moves beyond simple chatbots and into the realm of AI Agents—software that doesn't just answer questions but performs tasks. Rich argues that knowledge-based businesses (like consultancies) must start thinking like manufacturers, breaking down processes into "conveyor belt" workflows where AI handles the heavy lifting and humans act as supervisors. They discuss the necessity of re-underwriting org charts, the massive productivity potential of the "10x employee," and why resisting this change isn't about protecting jobs—it's about risking obsolescence.
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Chapters
00:00 Intro & Banter
01:29 From Tools to Infrastructure
03:07 The Manufacturing Mindset
06:14 The AI Consultant Model
11:17 Agents vs. Chatbots
14:02 The 10x Employee
16:30 The 2026 Org Chart
21:18 Outro
Produced by @ContentSupply
