In this week's episode of The Cantium Podcast, in Partnership with Public Sector Focus, our host Sam McLoughlin, Systems Managment Lead, speaks with Adam Knapp, Head of Service Desk, to explore the evolution of the IT service desk and the shift from traditional to modern approaches.

A modernised service desk goes beyond responding to calls and emails; it proactively solves problems before they occur, improves efficiency, and aligns IT support with broader organisational goals. In this episode, we explore the tools, technologies, and strategies that are reshaping the modern IT service desk and how organisations can modernise their service desks.