AI, digital strategy, and customer experience are changing everything—but how do business owners and leaders stay ahead?
In this episode of From Crisis to Justice, Parag Amin sits down with Chris Hood, a digital strategy expert and former Google executive, to explore how technology, storytelling, and AI are transforming business.
With over 35 years of experience working with global brands like Disney, Universal, and Intel, Chris shares powerful insights on leveraging AI without losing the human connection.
Key takeaways include:
- The Future of Storytelling – How technology and AI are shaping the way we communicate and market.
- AI in Business – What it can and can't do (and why most businesses are using it wrong).
- Customer-Driven Growth – Why focusing on your audience's experience is the key to long-term success.
- The Digital Strategy Playbook – How to use AI, branding, and customer insights to gain a competitive edge.
- The Power of Choice in Business – Why customers expect control and how forcing AI on them could backfire.
Chris has helped some of the world's biggest brands align their digital strategies with real customer needs, and in this episode, he breaks down exactly how entrepreneurs, executives, and business owners can do the same.
If you want to future-proof your business and make AI work for you—without losing what makes your brand human—this episode is a must-watch.
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