John Lariccia, CEO of Welcome Home Software, almost derailed his company by chasing growth at all costs—until he hit the brakes. In this episode, he shares:
1. The moment he stopped sales to fix client experience (and why it saved his company)
2. How to dress for referral success (why clinicians need a different pitch than clergy)
3. The "redline" warning sign every home care owner misses before burnout
4. Why his 1956 MG hobby mirrors his business philosophy
Lesson Takeaways:
1. Growth ≠ success. Adding clients too fast can degrade service quality and team morale.
2. Referrals require role-play. Match your attire and messaging to your audience (clinicians vs. families).
3. Your North Star: "Be the only agency your client’s family ever needs."
4. Complexity kills small businesses. Focus beats flexibility in home care.
Timestamps:
00:00 - Introduction
02:30 - From attorney to home care tech founder
05:45 - The "stop selling" order that saved the company
09:10 - Why home care CRMs failed before Welcome Home
12:50 - Dressing like a clinician (and other referral hacks)
16:20 - The 1956 MG electrification project (and business parallels)
20:00 - "We’re not just chasing a bag" – Mission vs. money
23:45 - The #1 mistake: Taking every client "to pay the bills"
27:30 - How specificity wins referrals ("Mrs. Jones with hip surgery")
31:00 - Office move milestone: Scaling with culture intact
Quotes
1. "I told my sales team: ‘Stop. Tell people no.’ And that decision rebuilt our culture." — John
2. "If you’d sell it to your neighbor, sell it to a stranger. If not, why are you doing it?" — John
3. "Complexity is the sand in the engine of small businesses." — John
Resources:
1. Welcome Home Software: https://www.welcomehomesoftware.com/
2. John Lariccia on LinkedIn: https://www.linkedin.com/in/john-lariccia-0700121/
3. Connect with David Knack on LinkedIn: https://www.linkedin.com/in/david-knack/
4. Connect with Zingage on LinkedIn: https://www.linkedin.com/company/zingage/
5. Powered by Zingage: https://zingage.com/
6. Watch Episode on Zingage’s YouTube: https://www.youtube.com/@Zingage
