Ever wondered what makes people stick around in a membership for years? In this episode, Liz Wilcox — the Fresh Princess of Email Marketing — shares the four biggest reasons her members stay subscribed to the $9 Email Marketing Membership, now celebrating its fourth anniversary. From clear content to genuine care, Liz reveals what really keeps people engaged, accountable, and excited to stay.
The Email Marketing Membership turns four years old on February 16, 2025 — four years of showing up every single week.
Why Liz asked her members directly, "Why do you stay?" — and what their answers reveal about retention and loyalty.
Reason #1: The Content
Members love the weekly newsletter templates, live Q&As, and guest experts.
One member said simply: "Templates." Another wrote: "I've written my 163rd weekly newsletter because of you."
When people join for the content and keep loving it, you know you've built something sustainable.
Reason #2: Accountability
Weekly templates act as gentle reminders to stay consistent.
"Your membership gives me no excuse not to email," one member said.
Built-in accountability tasks help members follow Liz's "Follower → Friend → Customer" framework.
Reason #3: Easy-to-Implement Instruction
Liz's background in education helps her break down complex ideas into clear, actionable steps.
Members say they stay because of her "clear and direct teaching" and "simple, straightforward advice."
The lesson: if you sell info products, focus on making your curriculum easy to digest.
Reason #4: The 'Give-a-Damn' Factor
Liz's genuine care shines through in her responsiveness, generosity, and honesty.
Members feel seen, supported, and inspired to take action.
"Your cheerleading makes it feel so doable," one person wrote. "It banishes my gremlins every time."
Why caring, accountability, and clarity are the keys to building long-term customer relationships — and how Liz keeps showing up for her community with love and consistency.
Strong content sells — and retains: Create resources people genuinely need and use.
Accountability matters: Remind your audience to take action and celebrate their progress.
Simplify your teaching: Break complex ideas into clear, direct steps that anyone can follow.
Care deeply: Genuine support and integrity are the best retention strategies.
Longevity is built on consistency: Four years of showing up = four years of trust.
Check out Liz's Email Marketing Membership here
Join the Email Sound Booth Facebook group here
Check out Liz's free welcome sequence here
Liz's Kit [Convertkit] affiliate link
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