A pharmaceutical sales team is detained at an international border.
On their tablets: standard product brochures that end up in an escalation into allegations of industrial espionage.
In this episode, we unpack how a well-intentioned directive to preload sales materials onto devices as per strategic choices made in boardrooms can unravel on tarmacs and in detention rooms.
Back home, the IT team is asleep—until the CIO calls in the middle of the night and it's on IT to contain the fallout of a crisis they didn't create.
00:00 Welcome & Banter
01:16 IT Horror Story Begins
08:12 Global Politics Clash
13:56 The Crisis Call
18:44 Smart Solution
24:33 Lessons Learned
31:47 Wrap Up
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