Description

In this episode of the Fiat Health Podcast, Caroline is joined by Suzanne, Fiat's office manager and her mother! Together they reflect on the challenges, joys, and leaps of faith needed to found Fiat Integrative Health. Caroline and Suzanne also talk about what they learned as the clinic continued to grow: the importance of cultivating a supportive staff culture, learning to match people's passions with different jobs, and the need to notice small details.

Medical Disclaimer: The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider before starting any new treatment or discontinuing an existing treatment.

Key Takeaways:

1. Starting Fiat Was a Family Effort: The clinic began after Caroline lost her job, and with the support of her parents—especially her mom, Suzanne—they built the practice from the ground up together. Their military family background played a big role in their resilience and teamwork.
2. A Unique Office and Patient Culture: Fiat Integrative Health was intentionally created to feel different from typical medical offices, prioritizing a warm, welcoming environment where patients and staff feel seen, heard, and valued. 
3. The Importance of Working Geniuses and Complementary Strengths: Caroline and Suzanne paid close attention to individual strengths using the "Working Genius" model, which helped place staff in roles that align with their skills and energy. Caroline and Suzanne's complementary strengths (Caroline as the visionary and Suzanne in enablement and discernment) have been a key reason why they work well together, preventing conflict and promoting respect.

Timestamps:

00:00 Introduction 

01:15 The Origins of Fiat Integrative Health

08:54 Learning to Rely on Other's Complementary Strengths

11:21 Navigating A Mother-Daughter Work Relationship

17:13 The Evolution of Fiat's Office Culture

24:33 Having Support in A Leadership Position

To learn more visit fiathealth.org

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