Your business is an interaction between your customers and yourself. Often, that interaction can show you something you're not seeing yourself. On this special episode of The Briefcase, BGR's Aimee Thibodeau is here to talk about listening. When you're open to client suggestions, you might be handed the key to greater business.
What You'll Learn
- Sometimes the idea you're looking for is found in some fresh perspective. That fresh perspective isn't necessarily from your staff, but from your clients.
- It truly is the little things that count: making a client's experience even slightly better shows them that you're listening.
- Do not be afraid to look to your competition and contemporaries as well. If they have something that's working, it might work for you as well.
Want to hear more about Bangor International Airport? Check out On the Fly, a BGR podcast by Sutherland Weston!
