When employees or customers become more abstract or physically distanced leaders have the capacity to make decisions that can cause them harm. This is the theory of abstraction from Simon Sinek's book - Leaders Eat Last.
I feel abstraction hits companies the hardest when it comes to Customer Experience (CX), Employee Experience (EX), and Leaderships Growth.
If you want to absolve abstraction you need to create connection.
"Managers manage numbers, leaders lead people." We must work diligently to create a circle of safety in your organization and that starts by getting to know the people you work with and building trust.
Want to be come a leader vs a manager but not sure where to begin?
Let's hop on a call: https://calendly.com/abbycornelius/30min
Need help managing difficult conversations with customers or employees - take my digital course: https://www.abbycornelius.com/offers/8qRhMGVZ
