In this episode of Her Best Chapter, we explore what it truly takes to communicate with more ease, intention, and emotional intelligence. Host Michelle Savage, founder and CEO of Sulit Press, is joined by Dayne Whitehurst, a communication and leadership specialist and a contributing author in the upcoming Sulit Press anthology Empathy Impact, launching December 16.
With more than two decades of experience across sales, education, and team development, Dayne teaches precision communication and de-escalation strategies that help people reduce friction, strengthen relationships, and speak with clarity and confidence. Her work centers on appreciation, validation, and understanding another person's reality, even when emotions are high.
The episode begins with Michelle and Dayne discussing why our instinct to defend ourselves often intensifies difficult moments instead of easing them. From there, they explore the power of leading with appreciation, why validation is non-negotiable, and how empathy can completely shift the outcome of a tough conversation.
If you are navigating conflict at work or at home, Dayne's words will help you feel more grounded and prepared for whatever conversation comes next.
Why appreciation is the most effective way to begin de-escalation
How validating someone's feelings can transform a difficult moment
How defensiveness can quietly escalate conflict
The role empathy plays in creating productive dialogue
How emotional intelligence supports healthier communication
Why perspective is essential in building relationships
How to approach tough conversations with clarity and calm
Connect with Dayne:
https://linkedin.com/in/dayne-whitehurst
https://instagram.com/daynewhitehurst
Want to become a published author? Join our multi-author book program → sulitpress.com
Follow Sulit Press on Instagram → @sulitpressbooks
This is an independent podcast episode not affiliated with, endorsed by, or produced in conjunction with the host podcast feed or any of its media entities. The views and opinions expressed are solely those of the creators and guests. For any questions or concerns, please contact hello@sulitpress.com.
