No business can thrive without loyal customers who come back and refer others. That's why mastering customer service isn't optional—it's essential. In this episode, we sit down with Debra J. Schmidt, the "Loyalty Leader," who has worked with countless businesses for over three decades to deliver customer service that creates lasting loyalty and repeat business. From meeting and exceeding expectations to turning everyday moments into loyalty-building opportunities, Debra shares golden nuggets that can transform your approach to customer service. This episode is one of the most powerful and practical we've ever aired—and it's a must-listen for you and your entire team. Tune in, take notes, and start building a customer base that keeps coming back!
