Description

What if the biggest roadblock to success isn't strategy—but mindset? 

In this episode of Ask Don't Tell, Oscar sits down with Katie Mares, an expert in customer experience and culture transformation, to uncover how shifting personal decisions can reshape business outcomes. Katie shares how she helps organizations stop "negotiating with their future selves," create unforgettable customer experiences, and build loyalty that lasts.

You'll hear:

• Why personal growth is the secret weapon for professional success
• How to engineer customer experiences that make people say "yes" without feeling sold
• The truth about culture change (and why it takes at least a year)
• How women influence the majority of global spending—and why businesses can't afford to ignore it

Katie's story is a masterclass in mindset, gratitude, and decisive action. By the end, you'll be inspired to not just work differently—but show up differently.

Connect with Katie:
Website: https://www.katiemares.com

Connect with Oscar:
Website: Closing Intelligence