In this powerful episode, Heather sits down with Kip Dodson—a salon owner, marketing firm founder, and yes, a trained engineer—to unpack how data, systems, and heart can transform your salon business.
Kip gets real about stylist turnover: why it happens, why it's inevitable, and most importantly—how to respond like a leader. He shares proven strategies to support your team so they want to stay with you for the long haul.
But that’s not all—Kip also dives into his *groundbreaking Net Promoter Score (NPS) system* that’s helped him skyrocket guest retention. You'll hear how he uses client feedback to drive loyalty, improve operations, and build a brand that clients rave about.
💡 Whether you're an owner, manager, or stylist, this episode is packed with insights you can apply right away.
🎧 Tune in now—this one’s a game-changer.
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Salon Website: https://amomentspeace.com/
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