In this episode of the Senior Care Unscripted podcast, hosts Craig Heatherly and Sara Johnson engage in a deep conversation with Mark Prifogle, Vice President of Operations for BHI Senior Living Chairman of The American College of Health Care Administrators (ACHCA). Mark discusses his journey and current endeavors, emphasizing the significance of good management and systems, Mark shares insights into staff retention strategies, the importance of mentorship, the evolving role of technology, and preparing for future industry challenges. He highlights the transition from healthcare to hospitality-focused services in senior care and stresses the need for investing in training and leadership development to ensure positive outcomes in the industry.
