Are you ignoring churn in your business? You might be losing more than you realize.
In this episode of the Build Your Business podcast, Matt and Chris Reynolds reveal how churn is the silent killer of growth—especially in service-based and fitness businesses. They share actionable strategies to improve client retention, reduce drop-off, and turn satisfied customers into loyal advocates. If you're tired of constantly hustling for new leads, this episode will help you build a stronger, more sustainable foundation by mastering client experience and tracking what really matters.
✅ What You'll LearnWhy churn is more dangerous than a lack of leads
The real cost of losing existing clients
Simple ways to reduce churn and boost retention
Why over-serving beats overselling
How to play the long game in business
00:00 – Welcome & Weather Banter
04:59 – Understanding Churn in Business
11:46 – The Power of Client Retention
17:50 – Proven Strategies to Reduce Churn
25:53 – How Service Quality Impacts Retention
32:31 – Fixing Product-Market Fit via Churn Signals
38:01 – The Long Game: Outlasting the Competition
#Churn #ClientRetention #BusinessGrowth #FitnessBusiness #EntrepreneurTips #SmallBusinessStrategy #CustomerExperience #MarketingStrategy #TurnKeyCoach #BuildYourBusiness
PS - Coach Smarter, Earn More: https://bit.ly/3X4ixOX Matt's Links Website: https://ryanmattreynolds.com/ Instagram: https://www.instagram.com/reynoldsstrong/?hl=en Chris's Links: LinkedIn: https://www.linkedin.com/in/chrismreynolds/
