The CX Goalkeeper had the great opportunity to interview Adam Toporek
LinkedIn Headline: Helping organizations win with experience! ► Customer Service Expert ✪ Keynote Speaker ✪ Trainer ✪ Strategic Advisor
Highlights:
00:00 Game Start
00:50 Adam's introduction
03:09 Which values drive you in life?
04:24 it's never too late to win with CX
07:35 how do you define defense and attack in customer service?
09:38 how is it possible to prevent hassle for customers?
14:02 employee empowerment
19:08 3S Process and the CATER Process
22:52 Employees remuneration
26:13 The Future of CX
28:32 Adam's book suggestion
29:35 Adam's contact details
30:01 Adam's Golden Nugget
and much more
#cxgoalkeeper #customerexperience #podcast #leadership
