The CX Goalkeeper had the great opportunity to interview Annette Franz
LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer Experience
Highlights:
00:00 Game Start
01:25: Annette Franz’s Introduction
02:42 Annette Franz’s Values
03:51 Where did the idea of the new book come from?
05:25 The 10 principles in the book
06:57 which principle did you enjoy writing the most?
09:29 which principle is the most undervalued rated?
12:53 the principle you forgot
16:11 which principle was for you the most difficult to write about?
17:13 which principle did you wrote as the first one?
18:11 What is for you the most important message out of out of the first chapter? (Culture)
19:41 What's the key message out of the second one leadership?
20:17 What's the key message out of the third chapter?
21:09 The future question (CX in 10 years)
23:39 Annette's contact details
24:20 Her book suggestion
24:54 Annette's golden nugget
and much more on https://www.cxgoalkeeper.com/AnnetteFranz2
Annette's Contact Details:
#cxgoalkeeper #customerexperience #podcast #leadership #winningonpurpose
