The CX Goalkeeper had the great opportunity to interview Ricky Harris
LinkedIn Headline: Chartered Institute of Customer Management, Call Centre, Customer Services Master classes
Highlights:
00:00 Game Start
00:32 Ricky's introduction
03:34 Ricky's values
05:26 The CX landscape in South Africa
7:36 What can we learn from South Africa
12:49 The role of the Chartered Institute of customer management
19:19 Continuous Education & the most requested skills
21:36 The future question (CX in 10 years)
26:29 Ricky's book suggestion
31:28 Ricky's contact details
32:39 Ricky's golden nugget
and much more on https://www.cxogoalkeeper.com/RickyHarris
#cxgoalkeeper #customerexperience #podcast #leadership
