The CX Goalkeeper had the great opportunity to interview Shaun McAndrew
LinkedIn Headline:
Highlights:
00:00 Game Start
00:34 Shaun's Introduction
02:50 Shaun's Value
03:51 B2B satisfaction shocking satisfaction scores
06:49 Customer Centricity in B2B
09:04 Service Design
12:44 Customer Needs
16:11 Streamlining Processes
20:05 Enhancing Service Quality
22:38 Creating an offering journey
24:46 Best Practices
26:43 Breaking Silos
29:45 Learnings
31:36 The Future
32:49 Book Suggestion
33:57 Contact Details
34:15 Golden Nugget
and much more
Shaun's Contact Details:
shaun at theservicedesigngroup.com
https://www.linkedin.com/in/shaunmcandrew/
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