The CX Goalkeeper had the great opportunity to interview Debbie Levitt
LinkedIn Headline: The Mary Poppins of CX/UX. ☂️ I fly in, find & solve problems, transform companies & teams, and sing a few songs. Strategically combining customer-centricity with Agile & Lean.
Highlights:
00:00 Game Start
01:49 Debbie's introduction
03:09 Debbie's value
05:09 CX is the table
06:49 What makes companies customer centric. And how do you define customer periphery?
09:14 Customer obsessed. what does it really look like for users?
12:37 Where can Customer Journeys Map help or hurt?
17:12 Why do customer experience programs fail so often?
24:00 Agility & CX
29:33 The one chapter
32:33 Debbie's book suggestion
35:02 Debbie's contact details
35:49 Debbie's Golden Nugget
and much more on https://www.cxgoalkeeper.com/DebbieLevitt
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