The CX Goalkeeper had the great opportunity to interview Dr. Natalie Petouhoff
LinkedIn Headline: WSJ Best Selling Author, Speaker, Board Member, Expert In Residence, Strategist in AI, CX and EX
Highlights:
00:00 Game Start
00:58 Natalie's introduction and values
04:17 Definition of Empathy
08:28 Empathy in Action equation
14:07 5th Industrial Revolution
18:26 Customers and Employees are not on the balance sheet
21:27 Applying Empathy In Action
23:52 Getting a Common Understanding
29:08 Where to start
31:20 Measuring progress
34:42 The Future Question
36:51 Contact Details
37:59 Natalie's Golden Nugget
and much more on https://www.cxgoalkeeper.com/NataliePetouhoff
Natalie's book - Empathy In Action - is available on Amazon https://www.amazon.com/gp/product/1646870433/
Natalie's Contact Details:
https://www.drnatalienews.com/
https://www.linkedin.com/in/drnataliepetouhoff/
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