The CX Goalkeeper had the great opportunity to interview Miles C. Thomas
LinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22
Highlights:
00:00 Game Start
01:18 Miles' Introduction
02:28 Miles' Values
04:10 Holistic Experiences
05:10 The Holistic Experiences Model: CX Strategy, Leadership & Culture, Customer Intelligence, Employee Empowerment & Experiences and Service Experience
09:35 Assessment & Next steps
10:40 The biggest potential is in Customer Intelligence
11:25 The defining of a great Service Experience
13:55 The Role of Employees
15:20 Leadership & Culture - Servant Leadership
17:00 What does happen after the assessment of the 5 pillars?
19:22 What we are discussion about CX in 10 years?
21:55 Miles' book suggestion
22:30 Miles' contact details
23:05 Miles' Golden Nugget
and much more... www.cxgoalkeeper,com/MilesCThomas2
His Contact Details:
Thank you, Miles!
#cxgoalkeeper #customerexperience #podcast #leadership
