The CX Goalkeeper had the great opportunity to interview James Dodkins
LinkedIn Headline: Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍 |
Highlights:
00:00 Game Start
00:38 James' introduction
01:54 James' values
02:58 Customer Machine
04:17 Best Practices
06:13 A time question
13:12 Four main type of customer company interactions
15:35 Empathy among machines?
17:12 How to prepare for the future
20:31 James' preferred example for a customer machine
22:08 The future of CX
23:05 Book Suggestion
23:55 James Contact Details
24:06 James' Golden Nugget
and much more on https://www.cxgoalkeeper.com/JamesDodkins2
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