The CX Goalkeeper had the great opportunity to interview Carsten Ley
LinkedIn Headline: OKR | Project | Agile & Experience Consultant | Keynote Speaker for Engagement & Getting things done
Highlights:
00: Game Start
00:29 Carsten's Introduction
01:28 Carsten's Values
01:59 OKR Definition
04:27 from KPIs to OKRs
11:15 Starting with OKRs
14:31 ORK with an A at the end "Actions"
17:49 How is it possible to steer, measure and ensure that the results get really achieved?
21:08 The right culture
23:25 OKR in Customer Experience
27:18 The future of CX
28:42 Book Recommendation
29:14 Contact Details
29:29 Carsten's Golden Nugget
and much more
#cxgoalkeeper #customerexperience #podcast #leadership
